Product Support

Product Support Email: support@quanticlab.com

If you are experiencing issues with Fade To Silence, please report them to:
SUPPORT@QUANTICLAB.COM

Ideally your email should include the following:

  • Description of what you have encountered
  • Your DxDiag Information
  • Your Save Files and Crash Reports

Not sure where or how to get these? Please check our “How-To” section below.
Thanks for your support

Quick how-to instructions:

How to create a dxdiag file

  • Open your search bar by pressing the windows key.
  • Win 7: press Windows key. Type “dxdiag” into the search bar and press <enter>
  • Win 10: Type “dxdiag” in the search bar and press <enter>.
  • Click “Save all information”.
  • Save it as a text file on your desktop.

Please email the dxdiag.txt and also the crash logs to: support@quanticlab.com.
(How to find crash logs and other important files is described in the next article.)

How to locate important files we need to resolve a bug as quickly as possible

  • Within the folder %localappdata%\FadeToSilence\Saved the following sub-folders are located

  • Config (contains all Config files and similar information)
  • Crashes (important if you had a crash)
  • Logs (game logs where all the warning and such are logged (depending on the time played that folder can be relative big))
  • SaveGames (Contains the progress savegame)
  • (Sometimes)Webcache (Not important for us to find issues (also relative big))

Please create a zip archive that contains all folders (minus “webcache”) and email it to: support@quanticlab.com.

How to take a screenshot

In Fade To Silence, there are actually two ways to take a screenshot.

ANSEL

  1. in the game, press [ALT]+[F2] (or your custom key setting) to activate Nvidia’s Ansel screenshot tool.
  2. Leave at default settings and click “Take Screenshot”
  3. The screenshot will be saved in your default Ansel folder. There is a hint displaying when you take the screenshot.
  4. Attach the screenshot to an email.

Steam

  1. in the game, press [F12] to take a screenshot with Steam.
  2. In your Steam client, click on “view” in the navigation, and select “screenshots” in the drop down menu.
  3. A new window will open. Select show “Fade To Silence” in the drop down menu.
  4. Click “Show on disk” to open the file folder on your PC.
  5. Attach the screenshot to an email.

How to zip files

  1. Locate the file or folder that you want to zip.
  2. Press and hold (or right-click) the file or folder, select (or point to) Send to, and then select Compressed (zipped) folder.
  3. A new zipped file with the same name as the parent folder is created in the same location. To rename it, press and hold (or right-click) the folder, select Rename, and then type the new name.
  4. Please send us this file!
  5. In the example screenshot shown above it is named Logs.zip

How to attach files to email

There are way too many email clients in use today to cover them all in detail:

So please refer to this post at lifehacker.com that explains, in depth, how to attach files using the major email clients

Please remember: When you send an email, please include a detailed description of what happened and what you did before the crash, how long you played, if you JUST started a new game or continued a save game. The more information you give us to work with, the quicker we can resolve it and publish a patch.

Before you report a bug, please check the following:

  • Does your PC support the minimum specs recommended for Fade To Silence? Please check at the end of this article.
  • Do you use a dedicated graphics card? If you use a Laptop, the chances are that your display adapter is an integrated chip Intel HD-400 or similar. Please note that Fade To Silence requires a dedicated graphics adapter to run properly. If you don’t have one installed, then Fade To Silence WILL NOT work.
  • Are your display drivers up-to-date? If not, then please download the latest drivers from your graphics card’s manufacturer and install them.
  • Please also check if your other device drivers are up-to-date.
  • Check your game setting. Please do not run the game with high settings if your hardware is below the recommended specs.

How to enable vsync manually

  • Open GameUserSettings.ini with a text editor in your folder %localappdata%\FadeToSilence\Saved\Config\WindowsNoEditor\
  • Look up the entry:
    bUseVSync=False
  • Set it to
    bUseVSync=true

That enables the vsync option on your computer.

Fade To Silence

FAQ

general questions

What are the plans for post release updates?

We will certainly maintain the game with bug-fixes post launch. We cannot say anything about further upgrades or DLC at this point.

Will mods be possible?

No, we do not allow modding at this point.

Price change after leaving EA

As we stated before, we kept the Early Access price below the final release price as a recognition for your help developing this game and for your trust in us in an early stage. Coming Tuesday, with the final release, the final price of Fade to Silence will rise to 39,99€ / $39,99 / £34,99.

How do I reset my progress/start over?

If you want to simply start a new game, you can do so in the main menu by clicking “start new game”. By doing that, you will lose your progress in the game, but you will keep your boons and blessings.

If you want to start again with a completely clean slate, you need to delete all files in the following directory folder on your PC.

C:\Users\[your username]\AppData\Local\FadeToSilence\Saved\SaveGames

Technical questions

The image on my screen is overlaid with green lines.

This bug is related to Nvidia settings, and – as far as we know – occurs only on PC with NVidia graphics cards. To solve this, please change the following setting:

  1. Right click anywhere on your desktop and open NvidiaControlPanel
  2. Select “ChangeResolution” from the left menu
  3. change to “UseNvidiaColorSettings” and leave the standard settings in place.
  4. Save

This approach should fix the green lines.

Why can’t invited friends connect to my game?

The cause for these issues is most likely resulting from router configurations and/or antivirus or firewall settings on the individual computers.

The solution to the connection issues is simple. You need to open the following ports on your PC or router to enable communication between Host and Guest computers.

61110 to 61119

30000 to 30009

It may be the case that your co-op partners have to do the same. On information on how to open ports on your machine, please check with the manufacturer handbook of your router, antivirus or firewall.

For further help on this matter you can also let our Customer Support know at support@quanticlab.com

Is there an option to enable/disable vsync?

As of now, we have not implemented the option to enable or disable vsync from within the options menu. Default state of vsync is disabled. You can, however, enable vsync manually. To do so, please open GameUserSettings.ini with a text editor in your folder %localappdata%\FadeToSilence\Saved\Config\WindowsNoEditor\

Look up the entry:

bUseVSync=False

And set it to

bUseVSync=true

That enables the vsync option on your computer.

Can I remap my keyboard?

You can remap the keys of your keyboard and the main mouse buttons to any layout of your liking.

What PC do I need to play Fade To Silence

Minimum specifications to play Fade To Silence
(Needs to be set to the lowest settings possible)

  • Requires a 64-bit processor and operating system
  • Operating System: Windows 7/8/10 64bit
  • Main Processor: Intel Core i5-2400/AMD FX-8320 or better
  • Main Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 760 or AMD Radeon R9 270 (2gb or more)
  • Storage: 30 GB available space

Recommended specifications to play Fade To Silence
(Can be set to high settings)

  • Requires a 64-bit processor and operating system
  • Operating System: Windows 10 64bit
  • Main Processor: Intel Core i7-3770/AMD FX-8350 or better
  • Main Memory: 12 GB RAM
  • Graphics: NVIDIA GeForce GTX 1060 or AMD Radeon RX 480
  • Storage: 30 GB available space

gameplay related questions

Help I'm stuck in the world / Something is not working properly.

  • Please let us know and provide as much information as you can give us.
  • Please provide a step-by-step instruction that leads to the bug. It makes it easier for us to recreate the bug.
  • Can it be reproduced? Means: When you repeat your action or are in the same situation, does that bug occur again?
  • Save a dxdiag file of your computer (See above for instructions to create this file)
  • Provide your save game and as many info from your save game folder as possible (See above for instructions to create this file).
  • Send screenshots – if you are exploring, take a screenshot from your map. Mark the area where the bug happened and also a screenshot.

How to get NPC to expert skill to craft more advanced items?

You need to earn your followers trust by talking to them and listening to their stories and also solve issues with other followers. The level of trust is reflected by their morale stat. Once you reach a certain morale, they will open to you and start making better stuff.

How do I balance food/wood consumption?

Wood and food consumption depends on a variety of factors: Number of followers. Number of huts for your followers and the level of upgrades you built for your huts.

Are there different difficulty levels?

When you start a new game, you have the choice to start in either survival or exploration mode.

Survival mode will challenge you with limited lives and finite resources, but reward you with boobs and blessings that will carry over into a new playthrough.

Exploration mode will let you explore the game at your own pace by granting you infinitive lives and resource grounds that will provide you with resources even after they are actively depleted. You won’t, however, get any bonuses from the boons and blessings from the survival mode.

Apart from that, both modes let you experience the story of Fade to Silence.

Will combat get updated / easier?

We balanced the combat in the final release.

But apart from that, combat is meant to be a challenge. It requires concentration, situational awareness and risk taking. Ash, your player character, is no superhero and is not meant to be one. Combat, as well as other aspects of the game, reflect the mortal challenges that this frozen world throws upon you. Even in combat we want you to think about your actions and chose wisely when to attack and when to evade or retreat. Or when to evade combat altogether.

Where/how do I find followers?

Followers can be found in several places on the map, like the ruined church above the graveyard. The lumber mill grounds or the vacated summer camp. As soon as you come in range of an area where you could find a new follower, the event will be marked on your map.

Another way to gain followers is to meet certain requirements that will make followers come to your camp and ask for acceptance into your refuge.

Be aware, though, that your camp can sustain only a limited number of followers. It’s your decision to make whether or not to let them in, or abandon a trusted follower to be replaced by a newcomer.

What is the difference between explore and survival mode in details?

Survival mode: limited resources, limited lives, boons and blessings that will make every new playthrough easier.

Exploration mode: unlimited lives and resources. No bonuses from boons and blessings. Achievements/Trophies cannot be unlocked.

How does the save game work? Is it only one file or multiple files?

The game autosaves at certain time intervals and when you leave the game. There is only one save-game file and one file that saves your permanent bonuses acquired in the game.

How many followers can I recruit?

You can recruit up to 8 followers into your camp. However, you should ask yourself if you can sustain that many followers.

What does the cross blades icon mean?

This counter indicates the time until the next attack on your camp.